AddressBook setup is simple and takes just a matter of minutes. Follow the setup wizard to accept the terms and conditions create a username and password and start adding MixIns to your account.
back to top Does AddressBook replace the default address book on my device?
No, AddressBook runs independently of your native address book.
back to top How do I move my contacts into AddressBook?
Contacts already on your phone are added into AddressBook automatically during installation. After installation, you can add or import contacts from contact management services such as Microsoft Outlook™, Yahoo! ™ and GMail™.
To add contacts manually — Tap the Plus sign in the upper right corner of the All Contacts page on your phone, or select ‘Add Contacts’ from the right menu on the website. Enter the contact details and save.
To import multiple contacts — Login to your AddressBook web account, click ‘Import Contacts’ in the upper right, and follow the instructions provided.
Exception #1 : On Android 2.0-based phones, if you have a Microsoft® Exchange account, you must first import your Outlook Exchange contacts to your Google Contacts account, where AddressBook automatically picks them up at the next sync.
Also: Android 2.0-based phones must also have Google Sync enabled. By default, it’s already enabled. But if it has been disabled, you can enable it again by tapping ‘Settings > Data Synchronization’ and checking the Contacts, Gmail, and Calendar options.
Exception #2: Android 2.0-based phones include a native Facebook.com app that adds Facebook Friend contacts to the native address book. However, it does not permit Asurion Mobile AddressBook to see those Facebook Friend contacts at this time. The MixIn for Facebook can still collect your Friends from your Facebook web account and match them to your existing phone contacts, as it does for Android 1.6-based phones. But it cannot see any contacts added by the native Facebook.com app on Android 2.0-based phones. If you add Facebook Friends to your AddressBook manually, the MixIn for Facebook can match them.
From your web account, you can set up your AddressBook and manage your AddressBook contacts (add, delete, edit, match, etc.). You can also manage your MixIns (install, uninstall, set up, enable, disable, etc.) To log in to your web account, use the phone number and password created during the AddressBook setup process.
MixIns are Android-based applications that work within your AddressBook to link your favorite social networking media – like Facebook®, Twitter™, YouTube™ – with your online community of friends and colleagues on your mobile phone. Get your friends’ twitters as they tweet, play a game of chess with friends, find the nearest Starbucks and much more. View the full list of available MixIns here.
back to top How do I add MixIns to my AddressBook?
To install and register a MixIn:
In your AddressBook Contacts list, tap the Market icon at the lower right corner.
In the Market, tap a MixIn to add and tap ‘Install’.
Open the Navigation Bar by swiping it downward, and tap the MixIn in the list and click ‘Install’ for the MixIn.
This automatically registers most MixIns although some may require an additional login step. Once installed and registered, the MixIn will begin collected automatic updates and bringing them to your addressbook.
You can customize MixIn behavior, reschedule syncs, and more, from AddressBook Settings:
On the AddressBook Menu tab, tap ‘Settings’ > ‘MixIns’.
In the MixIn list, tap the desired MixIn, and then tap ‘Settings’.
This will show you how each individual MixIn can be customized.
back to top Do I have to be a member of a service or application before adding that MixIn to my phone?
Yes; for example, you must be a member of Facebook to receive updates from friends via the MixIn for Facebook®.
back to top How do I match my phone contacts with friends from MixIn applications and services?
AddressBook has an auto-matching wizard that makes connecting your contacts with social application friends and followers fast and easy. Just click ‘Ok’ when asked if you would like AddressBook to auto-match your friends. If any incorrect matches are created, you can unmatch these pairs by tapping ‘Unmatch’.
To manually match contacts:
In AddressBook, tap ‘Menu > Settings’ > ‘MixIns’
In the MixIn list, tap the ‘Match’ button of the MixIn to work with.
In the Unmatched list, tap your contact on the left, then tap the corresponding MixIn friend on the right. The matched pair will disappear.
Yes. MixIns require airtime to communicate with social applications. Backup and restore functions also require approximately 1 minute or less of airtime to complete. You can schedule automatic backups in the evening or on weekends when most users have free minutes. Normal airtime fees apply.
On the phone Menu tab, tap ‘Settings > Applications > Manage applications’.
In the application list, tap the MixIn you want to delete, and then tap ‘Uninstall’.
(Note: You can reinstall the MixIn at any time by tapping the Market icon in your AddressBook. In some cases you may need to reboot your phone before reinstalling.)
back to top Can I disable a MixIn without deleting it entirely?
Yes. To disable a MixIn:
Launch AddressBook, and from the phone Menu tab, tap ‘Settings’ > ‘MixIns’.
In the MixIn list, tap the MixIn you want to disable, and then tap ‘Disable’.
The MixIn will be disabled automatically.
In the MixIn list, tap the checkbox of the MixIn you want to enable. The MixIn will be enabled automatically, and can be disabled at any time by tapping the same checkbox.
back to top How do I invite my friends to YouTube?
To invite your friends to join YouTube, send them an “Add as Friend” invite. You can do this by visiting your friend’s YouTube channel page and sending an invite from there. If you don’t know the URL, you can add them to your Address Book, which will let you view their channel page. To do this, you must know their username and email address.
To add a YouTube friend:
Sign in to your YouTube account.
In the upper right, mouse/hover over your username, and click 'Account'.
In My Account / My Network, click 'Address Book'.
In My Account/Address Book in the upper left, click 'New' > 'Contact'.
Fill in the required info and click 'Save'.
In your friend’s contact details under Channel, click 'Subscribe'.
In your friend’s contact details under Channel, click their username to see their channel.
In your friend’s channel under Subscribe, click 'Add as Friend'.
You'll know that you successfully requested to add this person as a friend when the "Add as Friend" option changes to "Invited Friend". When your friend confirms your invitation, they'll show up in your "Friends" category on your own channel.
back to top Why doesn’t MixIn for Facebook get the Friends in the native address book?
If you have an Android 2.0-based phone, it includes a Facebook.com application that adds Facebook Friends as contacts to the native phone address book. However, it does not permit the Asurion Mobile AddressBook to read those Facebook Friends contacts at this time.
The Asurion Mobile MixIn for Facebook can still collect your Friends from your Facebook account and match them to your existing phone contacts, just as it does for Android 1.6-based phones. But it cannot see any contacts added by the native Facebook.com app. If you add Facebook Friends to your AddressBook manually, the MixIn for Facebook can find and match them.
back to top Why doesn’t Chess install on my Android 2.0-based phone from the website?
The Chess MixIn is not currently supported on Android 2.0-based phones. The website may appear to start installing it, but it will not complete the process because the Chess MixIn is not available for Android 2.0 phones.
back to top How do I retrieve my password? Click here to have your password sent to your phone via email or contact us at addressbook.support@asurion.com to retrieve it via email. Be prepared to provide your phone number and approximate number of contacts.
back to top If I replace or upgrade my phone, how do I get my AddressBook on my new phone?
Install another free copy of AddressBook from your new phone’s application market or from getaddressbook.com, log in to your existing account on the new phone, and restore all the data on that account.
back to top I am seeing some duplicate contacts. Why and how do I remove?
If you import a CSV file that contains duplicate contacts, AddressBook compares the contact information. On rare occasions, duplicate contacts may have enough unique criteria that AddressBook treats the contacts as different. In that case, simply delete the extras:
From the AddressBook contact list, tap the extra contact to open it.
From the contact screen, tap the phone Menu tab.
Tap ‘Delete Contact’ and confirm.
back to top
When I switch to landscape mode, the screen stays in portrait mode. Why?
Landscape mode is not available on some AddressBook screens.
back to top Can I instant message from AddressBook?
Yes, if you’re using GTalk. This is the instant messaging client we support directly at this time.
Also, if you have an IM client installed on your phone, you may be able to instant message from AddressBook using AIM, Windows Live, and Yahoo Messenger as well.
back to top Can I use AddressBook and Google Sync at the same time?
If your phone uses Android 1.6, we recommend that you also use Google Sync for contact lists of fewer than 500 contacts. However, if you have more than 500 contacts, we strongly recommend disabling Google Contact Sync.
With large numbers of contacts, and as of the 1.6 Android release, Google Contact Sync can interfere with and slow down AddressBook’s MixIn installation and auto-matching processes, as well as the use of your AddressBook web account to manage contacts. You can disable Google Contact Sync in your phone by tapping ‘Settings > Data Synchronization’ and unchecking the Contacts option.
Note: We are currently working with Google to add programmatic support on Android to pause Google Sync in the future so AddressBook can be fully compatible.
back to top Can I use AddressBook with my Exchange account?
Currently, if you have Outlook Exchange on an Android 2.0 phone, you must first add the Exchange contacts to Google Contacts, where AddressBook picks them up automatically during the next sync. Otherwise, AddressBook cannot currently see these contacts.
Yes, you can do this from your AddressBook web account. Simply click the ‘Export Contacts’ button in the upper right, and your entire contact list is instantly converted to a CSV file (Microsoft Office Excel Comma Separated Values File) that you can save and open.
back to top
How do I search across my contacts and communications?
AddressBook provides a variety of ways to search:
To search across your entire history, tap ‘History,’ and enter a search term.
To search by person, open a contact detail page, tap ‘History,’ and enter a search term.
To use saved searches, start from the History or Contacts screen, tap ‘Menu > Filter,’ and then tap a saved search, such as Contacts with Numbers, friends on Facebook, Chess partners, etc.
back to top
Why do I have trouble installing the MixIn for Facebook?
A known issue with the Facebook Connect page has been identified, and we are working to resolve it. If you have trouble while installing Facebook, do the following:
Make sure you are in a location with strong signal coverage.
Make sure your Wifi is turned on.
Try again later.
back to top
What if my AddressBook performance seems slow?
A known issue with AddressBook performance has been identified when Google Sync is running in the background, and we are working to resolve it. If you experience slowness, turn Google Sync off by tapping 'Data Settings' > 'Data Synchronization' and unchecking all options.
